Introduction. Indeparent operates as a platform for user-generated content. While we want to ensure our data is useful, we generally do not pre-moderate or verify the truth of User Reviews. This procedure outlines how we respond to reports regarding content that may be illegal, defamatory, or in breach of our Terms of Service.

Types of Reports: To ensure we act appropriately, please categorise your report into one of the following:

Procedure for Urgent Safeguarding & Illegal Content

1. Zero Tolerance: We do not host content involving child abuse, violence, terrorism, or immediate threats to life.

2. Action: If you report such content, we will review it immediately. If we agree it poses a risk, we will remove it from public view instantly.

3. Reporting: As per our Privacy Policy, we reserve the right to report the details of the reviewer (including IP address) to the Police or the NSPCC without further notice if we believe a child is in danger.

Procedure for Defamation (The "Section 5" Process): Indeparent relies on the defence provided by Section 5 of the Defamation Act 2013. If you believe a review is defamatory, you must follow this strict legal process. We cannot act on vague complaints (e.g., "This is a lie").

1. Submitting a "Valid Notice of Complaint". To trigger our takedown process, you must send a written notice on our complaints page or by emailing complaints@indeparent.com containing exactly the following information (as required by Section 5(6) of the Act):

   1. Your Name: And the name of the School/Teacher you represent.

   2. The Statement: The exact words you complain about and where they are located (e.g., a URL or screenshot).

   3. The Explanation: Explain why the statement is untrue and why it is defamatory.

   4. The Meaning: What meaning do you attribute to the statement?

   5. Confirmation: A statement confirming that you do not have sufficient information to identify the poster yourself to bring proceedings against them.

2. Our Process: Upon receiving a Valid Notice, Indeparent will:

   1. Within 48 Hours: Forward your complaint (anonymised if requested) to the Reviewer.

   2. The Reviewer’s Window: The Reviewer has 5 days to respond to us.

      1. Option A: They agree to removal (or fail to respond). Result: We remove the review.

      2. Option B: They refuse removal and confirm they stand by their review. Result: We will inform you of their decision. Under the law, we generally will not remove the review in this scenario unless you obtain a court order, as the dispute is now between you and the Reviewer.

3. Important: If you do not provide a "Valid Notice" containing all 5 points above, we are not legally obliged to process the complaint under this regulation.

Procedure for Terms of Service Violations: For non-legal complaints (e.g., swearing, spam, or naming a specific teacher against our rules):

1. Action: Contact complaints@indeparent.com.

2. Process: Our moderation team will review the content against our Terms of Service.

3. Outcome: If it violates our rules (e.g., it names "Mrs Smith" instead of "The Head of Maths"), we will remove or redact the review at our sole discretion. We do not need the Reviewer's permission to remove content that violates our Terms.

AI Summaries & Hallucinations: Our Review Summaries are generated by Artificial Intelligence.

1. Disclaimer: As stated in our AI Usage Policy policy, these are automated aggregations of opinion, not statements of fact by Indeparent.

2. Correction: If an AI summary contains a factual error or "hallucination" (e.g., it says "Parents hate the pool" when the reviews actually say "Parents love the pool"), then we will manually regenerate the summary or correct the prompt. This is treated as a technical error, not a legal dispute.

Contact: For all complaints or disputes: complaints@indeparent.com