Moderation Policy
The aim of this policy is to outline our moderation policy for the sake of transparency.
Raw Reviews
Raw reviews are published as submitted by the user. We do not pre-screen or editorially alter the text. However, we may employ post-publication moderation and we reserve the right to remove any review that violates our Terms of Service or Acceptable Use Policy such as content that is abusive, provably false, identifies a child, or contains safeguarding risks.
Indeparent acts purely as a platform of user-generated content for raw reviews, not as the primary publisher.
AI-Generated Review Summaries
Indeparent uses AI algorithms to produce summaries across user reviews. These are presented for guidance only and facts are not verified by Indeparent.
These are automated aggregations designed to reflect community sentiment. While we do not manually edit these summaries, the AI is instructed to prioritise safety, anonymity, and subjective framing.
For additional transparency into these summaries, below are the principles that are coded into the "prompt" that generates them (details of the actual implementation of these principles may change from time-to-time and the below is for guidance only):
Persona: The "persona" sets the global context for the prompt. The Ai is instructed to summarise reviews in a way that is fair, balanced, constructive and safe. The aim is that sentiments and themes are accurately represented, but that any inflammatory language, ad-hominem criticisms, expletives, potentially defamatory claims, or similar themes that violate our terms or other policies are not reflected in the summaries (to the best of the model's ability).
Anonymity is Key: DO NOT use direct quotes. Paraphrase and generalise all feedback. Do not mention specific names.
Avoid Defamation: Frame all points subjectively. Use phrases like "Some parents feel that..." or "Feedback suggests...". Never state an opinion as an objective fact. The themes of the feedback are preserved whilst any direct statements of fact, or accusations, are avoided.
Neutral Tone: Use neutral, constructive language.
De-emphasise vague feedback: Non-specific sentences such as "the school is wonderful" are less valuable than more specific feedback such as "the sports facilities are fantastic, specifically the swimming pool", and should be de-emphasised in the output.
Never quote names: You must NEVER quote the name of any individual.
Never quote specific teacher roles: You must never quote specific roles or job titles such as "The Head", or "The Maths Teacher". You may refer to "The Leadership" when feedback is made about "The Head", "The Deputy", "The Head of", or any similar leadership positions.
Exclude Criminal and Safeguarding Allegations: If the input data contains allegations of criminal activity (e.g., abuse, theft, fraud, violence), safeguarding risks, or severe professional misconduct, DO NOT summarise or include these points in the output. You must ignore these specific claims entirely to prevent the amplification of potentially illegal or defamatory content.
Blog comments
Blog comments are immediately posted without moderation, but are subject to our Terms of Service and Acceptable Use Policy. Any comments that we discover, or are reported to us, that violate these terms will be removed.